Identity in customer service chat interaction: Implications for virtual reference-Reference-Cited by-同舟云学术

Identity in customer service chat interaction: Implications for virtual reference

Published:2007-03 Issue:1 Volume:29 Page:5-29
ISSN:0740-8188
Container-title:Library & Information Science Research
language:en
Short-container-title:Library & Information Science Research

Author:

Kazmer Michelle M.,Burnett Gary,Dickey Michael H.

Publisher

Elsevier BV

Subject

Library and Information Sciences,Information Systems

Reference41 articles.

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5. The scattered members of an invisible republic: Virtual communities and Paul Ricoeur's hermeneutics;Burnett;Library Quarterly,2002

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