On the impact of customer balking, impatience and retrials in telecommunication systems

Author:

Artalejo J.R.,Pla V.

Publisher

Elsevier BV

Subject

Computational Mathematics,Computational Theory and Mathematics,Modelling and Simulation

Reference30 articles.

1. The impact of retrials on call center performance;Aguir;OR Spectrum,2004

2. Applications of maximum queue lengths to call center management;Artalejo;Computers & Operations Research,2007

3. J.M. Gimenez-Guzman, M.J. Domenech-Benlloch, J. Martinez-Bauset, V. Pla, V. Casares-Giner, Analysis of a handover procedure with queueing, retrials and impatient customers, in: HET-NETs ’05, Third International Working Conference on Performance Modelling and Evaluation of Heterogeneous Networks, Ilkley, West Yorkshire, United Kingdom, 2005

4. The time-dependent Erlang loss model with retrials;Grier;Telecommunication Systems,1997

5. Queue lengths and waiting times for multiserver queues with abandonments and retrials;Mandelbaum;Telecommunication Systems,2002

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