It’s part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter

Author:

Widdershoven Svenja,Pluymaekers Mark,Bloemer Josée M.M.

Publisher

Elsevier BV

Subject

Communication,Cultural Studies

Reference77 articles.

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5. An exploration of logistics-related customer service provision on Twitter;Bhattacharjya;Int. J. Phys. Distrib. Logist. Manage.,2016

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