Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system
Author:
Publisher
Elsevier BV
Subject
Marketing
Reference72 articles.
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3. The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery;British Journal of Management;2024-05-14
4. Nuances of Sales–Service Ambidexterity across Varied Sales Job Types;British Journal of Management;2024-03-07
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