“How may I help you?” Politeness in computer-mediated and face-to-face library reference transactions-Reference-Cited by-同舟云学术

“How may I help you?” Politeness in computer-mediated and face-to-face library reference transactions

Published:2007-01 Issue:4 Volume:17 Page:193-231
ISSN:1471-7727
Container-title:Information and Organization
language:en
Short-container-title:Information and Organization

Author:

Carlo Jessica Luo,Yoo Youngjin

Publisher

Elsevier BV

Subject

Management of Technology and Innovation,Library and Information Sciences,Organizational Behavior and Human Resource Management,Information Systems,Management Information Systems

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