Customer Experience Management in Retailing: Understanding the Buying Process

Author:

Puccinelli Nancy M.,Goodstein Ronald C.,Grewal Dhruv,Price Robert,Raghubir Priya,Stewart David

Publisher

Elsevier BV

Subject

Marketing

Reference145 articles.

1. The Effect of Nutrition P-O-P Signs on Consumer Attitudes and Behavior;Achaba;Journal of Retailing,1987

2. How Good Gets Better and Bad Gets Worse: Understanding the Impact of Affect on Evaluations of Known Brands;Adaval;Journal of Consumer Research,2003

3. Sometimes It Just Feels Right: The Differential Weighting of Affect-Consistent and Affect-Inconsistent Product Information;Adaval;Journal of Consumer Research,2001

4. The Influence of Background Music on Shopping Behavior: Classical Versus Top-Forty Music in a Wine Store;Areni;Advances in Consumer Research,1993

5. The Effects of Polychronic-Orientation Upon Retail Employee Satisfaction and Turnover;Arndt;Journal of Retailing,2006

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