Mining service quality feedback from social media: A computational analytics method

Author:

Lee Hong Joo,Lee Minsik,Lee Habin,Cruz Ruth Angelie

Funder

National Research Foundation of Korea

Publisher

Elsevier BV

Subject

Law,Library and Information Sciences,Sociology and Political Science

Reference96 articles.

1. Predicting Flu trends using Twitter data;Achrekar,2011

2. Service quality of mHealth platforms: development and validation of a hierarchical model using PLS;Akter;Electronic Markets,2010

3. Patients’ satisfaction of service quality in Saudi hospitals: a SERVQUAL analysis;Al-Borie;International Journal of Health Care Quality Assurance,2013

4. Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: A case study from Turkey;Altuntas;Total Quality Management & Business Excellence,2012

5. Adapting the SERVQUAL scale to hospital services: An empirical investigation;Babakus;Health Services Research,1992

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