Author:
Lee Hong Joo,Lee Minsik,Lee Habin,Cruz Ruth Angelie
Funder
National Research Foundation of Korea
Subject
Law,Library and Information Sciences,Sociology and Political Science
Reference96 articles.
1. Predicting Flu trends using Twitter data;Achrekar,2011
2. Service quality of mHealth platforms: development and validation of a hierarchical model using PLS;Akter;Electronic Markets,2010
3. Patients’ satisfaction of service quality in Saudi hospitals: a SERVQUAL analysis;Al-Borie;International Journal of Health Care Quality Assurance,2013
4. Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: A case study from Turkey;Altuntas;Total Quality Management & Business Excellence,2012
5. Adapting the SERVQUAL scale to hospital services: An empirical investigation;Babakus;Health Services Research,1992
Cited by
24 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献