1. Knowledge intensive business services: prospects and policies;Miles;Foresight – The Journal of Future Studies, Strategic Thinking and Policy,2005
2. Miles I, Kastrinos N, Flanagan K, Bilderbeek R, Den Hertog P. Knowledge-intensive business services: users, carriers and sources of innovation. European Innovation Monitoring Systems. EIMS Publication No 15. Innovation Programme, DGXIII, Luxembourg. 1995.
3. Innovation as a loosely coupled system in services;Sundbo;International Journal of Services Technology and Management,2000
4. Technological innovation in services and manufacturing: results from Italian surveys;Sirilli;Research Policy,1998
5. Knowledge, human resources, and social practice: the knowledge-intensive business service firm as a distributed knowledge system;Larsen;Service Industries Journal,2001