1. Self-service consumer: an exploratory study;Bateson;J Retailing,1985
2. Computer anxiety: definitions, measurement, and correlates;Cambre;J Educ Comput Res,1985
3. Managing computer-related anxiety and stress within organizations;Craig;J Educ Technol Syst,1994
4. Role of affect and need for interaction in on-site service encounters;Dabholkar,1992
5. Technology-based service delivery: a classification scheme for developing marketing strategies;Dabholkar,1994