1. Information technology in the 1990s: a long range planning scenario;Benjamin;MIS Quarterly,1982
2. New technology and human resource productivity: an uneasy alliance;Goldberg;National Productivity Review,1987
3. Services under siege — the restructuring imperative;Roach;Harvard Business Review,1991
4. New technology and human resource productivity: an uneasy alliance;Goldberg;National Productivity Review,1987
5. The new industrial engineering: information technology and business process redesign;Davenport;Sloan Management Review,1990