Customer satisfaction measurement in the private bank sector-Reference-Cited by-同舟云学术

Customer satisfaction measurement in the private bank sector

Published:2001-04 Issue:2 Volume:130 Page:347-360
ISSN:0377-2217
Container-title:European Journal of Operational Research
language:en
Short-container-title:European Journal of Operational Research

Author:

Mihelis G.,Grigoroudis E.,Siskos Y.,Politis Y.,Malandrakis Y.

Publisher

Elsevier BV

Subject

Information Systems and Management,Management Science and Operations Research,Modeling and Simulation,General Computer Science,Industrial and Manufacturing Engineering

Reference15 articles.

1. Customers Satisfaction Council, 1995. Customer Satisfaction Assessment Guide, Motorola University Press, Schaumburg, IL

2. Product Juggernauts: How Companies Mobilize to Generate a Stream of Market Winners;Deschamps,1995

3. AMA Handbook of Customer Satisfaction: A Complete Guide to Research Planning and Implementation;Dutka,1994

4. Customer and Market-Driven Quality Management;Edosomwan,1993

5. Measuring Customer Satisfaction;Gerson,1993

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