1. Business Process Benchmarking: Finding and Implementing Best Practices;Camp,1994
2. Benchmarking applied to health care;Camp;Jt Comm J Qual Improv,1994
3. Benchmarking for Best Practices: Winning Through Innovative Adaptation;Bogan,1994
4. Collaborative benchmarking in health care;Mosel;Jt Comm J Qual Improv,1994
5. Cost Reduction While Maintaining Quality (seminar);Nolan,1995