Signature based trouble ticket classification-Reference-Cited by-同舟云学术

Signature based trouble ticket classification

Published:2018-01 Issue: Volume:78 Page:41-58
ISSN:0167-739X
Container-title:Future Generation Computer Systems
language:en
Short-container-title:Future Generation Computer Systems

Author:

Xu Jian,Zhang Hang,Zhou Wubai,He Rouying,Li Tao

Funder

National Natural Science Foundation of China

Ministry of Education/China Mobile

Scientific and Technological Support Project (Society) of Jiangsu Province

Publisher

Elsevier BV

Subject

Computer Networks and Communications,Hardware and Architecture,Software

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4. Multi-view incident ticket clustering for optimal ticket dispatching;Botezatu,2015

5. State-of-the-art approaches for string and text analysis;Ionescu,2016

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