Monitoring process quality in off-shore outsourcing: A model and findings from multi-country survey

Author:

Aron Ravi,Bandyopadhyay Subhajyoti,Jayanty Siddharth,Pathak Praveen

Funder

William and Phyllis Mack Center for Technological Innovation

Wharton Electronic Business Initiative (WeBI)

The Fishman Davidson Center at the Wharton School

The SMU-Wharton Research Center

The Indian School of Business

Publisher

Wiley

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management

Reference38 articles.

1. Integration of the sales force: a empirical examination;Anderson;Rand Journal of Economics,1984

2. Global disaggregation of information-intensive services;Apte;Management Science,1995

3. Information, contracting, and quality costs;Baiman;Management Science,2000

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