1. American College of Healthcare Executives (ACHE) Top issues confronting hospitals 2013 http://www.ache.org/pubs/research/ceoissues.cfm
2. Advisory Board Company Dallas hospital leader: ‘We are deeply sorry’ for our mistakes: Ebola patient was not isolated for two days, records show 2014 http://www.advisory.com/daily-briefing/2014/10/16/dallas-hospital-leader-we-are-deeply-sorry-for-our-mistakes
3. The digital transformation of healthcare: current status and the road ahead;Agarwal;Inform. Syst. Res.,2010
4. Mandatory communication training of all employees with patient contact;Ammentrop;Patient Educ. Couns.,2014