Abstract
The case of Nairobi County, Kenya, serves as evidence that identity-based conflicts pose persistent difficulties on a global scale. In this region, the convergence of various ethnic and cultural identities sometimes gives rise to strained relations and episodes of violence. The present study investigates the efficacy of biometric technology in mitigating identity-related challenges within the jurisdiction of Nairobi County. A descriptive survey study was conducted, involving 300 participants. Among these participants, 280 were government employees who were actively involved in routine biometric operations, and the remaining 20 were people who had experienced identity-related conflicts. The Yamane technique was employed to choose a sample of 171 respondents. The data collection process encompassed the use of questionnaires, interviews, and observation techniques, which collectively unveiled compelling evidence supporting the substantial role of biometric modalities in both identity maintenance and conflict resolution. These technologies facilitate the acceleration of procedures, mitigate fraudulent activities, and augment accountability, particularly in critical domains such as voting and the dispensation of social assistance. Nevertheless, it is imperative to acknowledge the existence of some obstacles in the realm of data quality, privacy, and inclusivity. These problems underscore the importance of establishing a comprehensive legal framework and implementing public awareness initiatives. This study highlights the significance of adopting a well-rounded strategy that protects individual liberties while optimizing the advantages of biometric modalities in tackling identity-related challenges within Nairobi County. The results of this study provide significant contributions to professionals, governmental organizations, and policymakers engaged in identity verification and conflict resolution. These findings enhance our comprehension of the role of technology in addressing difficulties linked to identity, hence expanding our knowledge in this field.