1. 华武佳. “一站式”学生服务模式的探索与构建[D]: [硕士学位论文]. 宁波: 宁波大学, 2015.
2. 毛秋月. 沈阳市信访大厅一站式服务模式研究[D]: [硕士学位论文]. 沈阳: 东北大学, 2010.
3. Carrie, L.H. (2003) Customer Satisfaction, and Customer Behavioral Intentions in Higher Education. Ph.D. Thesis, Nova Southeastern University, Fort Lauderdale.
4. 唐纳德•肯尼迪. 学术责任[M]. 阎凤桥, 等, 译. 北京: 新华出版社, 2002: 5-360.
5. Kerlin, C.A. (2000) Measuring Student Satisfaction with the Service Process of Selected Student Educational Support Service at Everelt Community College. Ph.D. Thesis, Oregon State University, Corvallis Oregon.