Impact of Security Risks Mitigation on the Adoption of E-Government in Kenya

Abstract

Inadequate security risks mitigation is one of the major concerns that is related with the adoption of e-Government in Kenya. Therefore, the purpose of this research was to determine the impact of security risk and how it influences behaviour and intention for using e- government services. The study targeted a population consisting of 612 Bungoma County employees. Specifically, ICT Officers, procurement officers, revenue officers, Chief Officers, finance officers and suppliers. A survey research design that provided a quantitative or numeric description of trends, attitudes, or opinions of a population was used. Purposive and random sampling were used and data was collected through content analysis, questionnaires, questioning protocol, and interview and think-aloud protocol. Face validity and content validity was done to ascertain the validity of the research instruments. Data were analysed using both statistical and narrative analysis, validity and reliability and the generalizability and transferability of data collected. The study found that the county government was committed to ensuring quality performance metrics through software development and safe business metrics. The study assessed the effect of security risk mitigation on adoption of E-government in Bungoma County through Availability, Disclosure of information and Confidentiality of the E-government users. The study concluded that County governments trusted their employees when disclosing information to the public. The study found that there was a significant contribution of security risk mitigation measures to the adoption of E-government. The study will benefit the following organizations, County Governments, National governments and also researchers for their further research in the areas of security risks in E-government system.