ADAPTED SERVQUAL: A Health Service Quality Scale Incorporating Indicators of Sanitation and Hygiene-Reference-Cited by-同舟云学术

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ADAPTED SERVQUAL: A Health Service Quality Scale Incorporating Indicators of Sanitation and Hygiene

Published:2020-12-07 Issue:3 Volume:30 Page:184-193
ISSN:1063-8628
Container-title:Quality Management in Health Care
language:en
Short-container-title:

Author:

Asiamah Nestor,Frimpong Opuni Frank,Aggrey Mavis,Adu-Gyamfi Kwame

Publisher

Ovid Technologies (Wolters Kluwer Health)

Subject

Care Planning,Health Policy,Health (social science),Leadership and Management

Reference39 articles.

1. HEALTHQUAL: a multi-item scale for assessing healthcare service quality;Lee;Serv Bus,2017

2. Health promotion in hospitals—a strategy to improve quality in health care;Groene;Eur J Public Health,2005

3. Nurses' roles in health promotion practice: an integrative review;Kemppainen;Health Promot Int,2012

4. Validation of an instrument to measure the results of quality assurance in the operating room;Gomes;Qual Manag Health Care,2019

5. Use of human factors and ergonomics to disseminate health care quality improvement programs;Xie;Qual Manag Health Care,2019

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2. Private hospitals quality assessment: Evidence from Jordan using HEALTHQUAL model;Quality Management Journal;2024-01-02

3. How does the state of bus operations influence passengers’ service satisfaction? A method considering the differences in passenger preferences;Transportation Research Part A: Policy and Practice;2023-08

4. Examining Soft and Hard Attributes of Health Care Service Quality and Their Impacts on Patient Satisfaction and Loyalty;Quality Management in Health Care;2023-07-24

5. Multi‐item unidimensional measurement scale construct: Perceived hygiene development (pHd);Family and Consumer Sciences Research Journal;2023-05-22

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