Employee Satisfaction and Electronic Workflow at King Hussein Cancer Center: Descriptive and Stepwise Regression Analytics with Questionnaire Validity Measuring

Abstract

Abstract Objectives The purpose of the study is to develop a questionnaire on the "Electronic Workflow" of the system and how it relates to employee satisfaction at King Hussein Cancer Center (KHCC), a hospital in Jordan, as well as to assess how satisfied staff members were with the five aspects of this electronic system. Methods After being evaluated, a questionnaire was piloted with a small group of KHCC employees. The researcher subsequently studied the five aspects of “Electronic Workflow”— electronic "Work," "Transfer," "Audit and Control," "Delay or Postponement," and "Save and Store"—in more detail by first conducting a descriptive analysis and then running a stepwise regression analysis. Results The questionnaire was found to be valid and reliable, and no multicollinearity overlapped between independent variables. The employees demonstrated a high level of estimation for electronic aspects, also to their satisfaction, but a medium level of estimation for the current system in use and the probability that the electronic system will not cause work to be delayed or postponed. While the stepwise regression proved a positive relationship, except for the "Transfer" of electronic tasks. Conclusions The study emphasized the significance of electronic systems in facilitating work, enhancing staff satisfaction, and improving patient care. Notably, hospitals must employ new technologies to stay abreast of developments where prompt intervention is required. JEL Code: J28, D73, O14.