1. Users as Service Innovators: Evidence from Banking to Healthcare;P Oliveira;Revolutionizing Innovation,2014
2. References Bernstein, R.K. 2007. Dr. Bernstein's Diabetes Solution;P Oliveira;Revolutionizing Innovation,2014
3. Bank of America is First Major U.S. Bank to Integrate Personal Finance into Online Banking;J Bruene;International Journal of Innovation Management,2000
4. Users as Service Innovators: Evidence from Banking to Healthcare;P Oliveira;Revolutionizing Innovation,2014