1. Getting something out of nothing: reaping or resisting the power of a phantom BATNA;D Conlon;Handbook of conflict management research,2014
2. Negotiating with a customer you can't afford to lose;T C Keiser;Harvard Business Review,1988
3. Optimal search in negotiation analysis;D A Lax;Journal of Conflict Resolution,1985
4. The power of alternatives or the limits to negotiation;D A Lax;Negotiation Journal,1985