Strategy, Structure, and Channel of Industrial Service Leaders
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Published:2008
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ISSN:1556-5068
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Container-title:SSRN Electronic Journal
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language:en
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Short-container-title:SSRN Journal
Reference45 articles.
1. Four strategies for the age of smart services;G Allmendinger;Harvard Business Review,2005
2. The balancing act
3. A framework for analyzing customer service orientations in manufacturing;D E Bowen;Academy of Management Review,1989
4. A manufacturer becoming service provider -challenges and a paradox;S Brax;Managing Service Quality,2005