1. Why Change Programs Do Not Produce Change;Eisenstat;Harvard Business Review,1990
2. Side Bar 1: The Silent Killer ? Unclear strategy, values and conflicting priorities ? ? An ineffective senior team ? ? Leadership style -top down or laissez faire ? ? Poor coordination across functions, businesses and/or geographic regions ? ? Inadequate leadership/management skills and development in the organization ? ? Closed vertical communication -truth cannot speak;R Eisenstat;Sloan Management Review,2000