Patient satisfaction with multispecialty interactive teleconsultations

Abstract

Satisfaction with teleconsulting was evaluated for 96 patients using the Kentucky TeleCare telemedicine network. Consultant specialties included psychiatry 41 , dermatology 24 , clinical nutrition 20 , anaesthesia 3 , infectious diseases 3 , rheumatology 2 , internal medicine 1 , neurology 1 and paediatric pulmonology 1 . The results indicated a high level of patient satisfaction, with a mean score of 6.8 on a 7- point Likert scale with 1 strongly disagree and 7 strongly agree for the question Overall, I was very satisfied with today's consultation'. The results indicated that the majority of patients were satisfied with the telemedicine encounter although a minority, 16 , would have preferred to have seen the specialist in person.