A Conceptual Artificial Intelligence Application Framework in Performance Appraisal

Abstract

It is the era of data and artificial intelligence (AI). They changed the way we did work, lived life, and even thought. It is a crucial time for companies to retain employees and hire new, talented employees. AI can help in doing the same. There's no doubt that AI technology has changed HR practices, and this change has accelerated since the beginning of the COVID-19 pandemic. HR (human resource) managers use AI, and it's helped them make less biased, accurate, and data-supported decisions in all performance management process. In this chapter, the authors discuss organizational justice and its role in performance appraisal. Furthermore, performance appraisal satisfaction and how AI supports performance appraisal are discussed. A conceptual framework has been used to show the relationship between AI technology applications and performance appraisal functions. All in all, they try to help organizations and scholars understand how AI technology practices change performance appraisal.