Abstract
Technology and people are central to the success of modern organizations. This chapter explains the creation of the people as technology (PT) concept by providing a synopsis of the case from which the concept originated. Enhancements for the PT concept are discussed along with ways that education and training of employees increases organizational opportunities for success. The chapter also provides details of ways that the COVID-19 pandemic impact forced changes in organizational policies and procedures and emphasized the need for better people and technology interactions.