A Review on Chatbot Personality and Its Expected Effects on Users-Reference-Cited by-同舟云学术

A Review on Chatbot Personality and Its Expected Effects on Users

Published:2023-02-24 Issue: Volume: Page:222-243
ISSN:2328-2762
Container-title:Trends, Applications, and Challenges of Chatbot Technology
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Author:

Ferreira Marta¹,Barbosa Belem¹^ORCID

Affiliation:

1. University of Porto, Portugal

Abstract

The main objectives of this chapter are to provide an overview of chatbot personality dimensions and to analyze the expected impacts on user behavior. To accomplish these objectives, the chapter provides a detailed review of the main contributions in the literature regarding this topic. It highlights the chatbot personality characteristics that are expected to foster user satisfaction, trust, loyalty, and engagement. This information is useful for both practitioners and researchers, particularly related to customer service, as it provides clear guidance on what characteristics to incorporate in chatbots and on what factors need to be further studied in the future.

Publisher

IGI Global

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