Affiliation:
1. Universiti Teknologi Malaysia, Malaysia
Abstract
Communications is pivotal in daily interactions as it allows individuals to relay messages and to coordinate with another person. This applies also in mega projects where stakeholders need to communicate among each other to attain mutual understanding. Project Management Office (PMO) plays a vital role to ensure that there are seamless communications between various stakeholders as communication breakdown between stakeholders promotes losses in terms of time and cost in a project. The aim of this chapter is to examine the main failures in managing communications between stakeholders in the Advanced Metering Infrastructure (AMI) deployment project in Malaysia and discusses the potential communication management alternatives to address the communication breakdowns between the stakeholders. This chapter was developed using secondary data and information obtained from extensive reviews of relevant literature pertaining to communication breakdowns that are related to the Advanced Metering Infrastructure (AMI) deployment project in Malaysia.