The Role of Information and Communication Technology (ICT) in Global Higher Education Institutions (HEIs)

Abstract

This chapter explores a framework to manage the sharing of knowledge in the higher education institutions and the role of information and communication technology (ICT) in promoting and enhancing the above purpose across several key processes and services like the research processes, teaching and learning processes, virtual learning environment, student recruitment, engagement, retention and achievement related services, administrative services and processes, and strategic planning and management as an efficient and effective tool at global level. Thus, the aim of the chapter is not only to provide an in-depth insight about various processes involved in knowledge management, but also analyse as to how well do they facilitate the creation of a conducive environment, and hence a very positive learning experience to the students in HEIs, through the culture of knowledge collaboration and sharing.