Digital Transformation in Higher Education Institutions

Abstract

This chapter aims to explore the digital transformation in higher education institutions, especially in regards to the increased use of e-learning in recent years by identifying the parties who are affected by the transformation and the challenges people may face in implementing the use of e-learning. By using the CATWOE analysis technique, it identified that the main parties that are affected by this transformation into e-learning are the students and teachers of higher education institutions and to an extent the institutions themselves. Furthermore, through the construction of the fishbone diagram, it identified the main issues of implementing e-learning: cost, internet connectivity, lack of interaction, suitability of e-learning, and lack of knowledge. As the parties affected and challenges have been identified, this study can be used to improve e-learning processes in the future.