Electronic Government

Abstract

This research is interested in unveiling the hype surrounding the Electronic Government (eGov) phenomenon and in shedding more light into the different issues surrounding its multifaceted perspectives. Unlike electronic commerce and the private sector, eGov sets at the heart of governmental services and represents a unique paradigm on its own with different constituents and objectives. The stakeholders involved in eGov are both diverse and heterogeneous—which makes the issue of eGov adoption and diffusion a challenging task for many countries. This research disentangles the issues impacting eGov highlighting different determinants and success factors. The research then depicts an agenda for eGov success at the national level.