Technological Advancements in the Hospitality Sector

Abstract

In today's digital era, the emergence of artificial intelligence (AI) is crucial, particularly in the significance of chatbots. From the start, AI has opened numerous possibilities and obstacles across various sectors including the hospitality sector. Similarly, AI needs to be considered in the process of translating new innovations into the worldwide economy. Addressing customer inquiries is a critical aspect of the hospitality sector with many businesses embracing this technology like the use of chatbots for round-the-clock customer interaction. This chapter explores the effective incorporation of chatbots into the hospitality sector and their potential to revolutionize its future. It also suggests a framework for utilizing smart chatbots to enhance the hospitality sector's operational efficiency. The chapter wraps up by highlighting main findings, providing suggestions and implications for policy and practice, and emphasizing the need for a harmonious relationship between technological advancements such as chatbots and the hospitality sector to deliver improved customer experiences.