Analysis of Servant Leadership and Organizational Citizenship Behaviour Among Social Service Sector Employees

Abstract

The social service sector faces various challenges that make it complex to operate. Social service professionals must adapt to handle a diverse range of issues and use specialized knowledge to provide tailored solutions. Effective communication and collaboration are essential in this field, as well as coordination among various organizations, stakeholders, and government entities. Recognizing and addressing the intricacies of the social service sector is crucial to creating an environment that fosters positive social change and supports the well-being of individuals and communities. Therefore, servant leadership is crucial in this sector, and this study aims to analyze the influence of servant leadership (SL) on organizational citizenship behavior (OCB) in the social service sector. By understanding the impact of servant leadership on organizational citizenship behavior, we can enhance our knowledge of how to create a positive work environment that empowers social service professionals to better serve their communities.