Revolutionizing the Hospitality Industry

Abstract

The hospitality industry is experiencing a paradigm shift with the integration of cutting-edge technologies, and one such innovation is chatGPT (generative pre-trained transformer). This book chapter examines how chatGPT can revolutionize the hospitality industry and empower aspiring hoteliers. Through the use of chatGPT, hotels may provide 24/7 support to visitors by answering questions, making recommendations for nearby attractions, and expediting reservation requests. The virtual assistant's capacity to comprehend natural language and respond to it improves visitor experiences and develops a sense of comfort and happiness. Additionally, ChatGPT helps hoteliers acquire insightful data from customer conversations, enabling data-driven decision-making and customized service offers. As a result of the language model's capacity to perceive and interpret sentiment, future problems can be identified, allowing hoteliers to proactively resolve guest concerns and guarantee visitor loyalty.