Examining the Relationship Between Learning Design and Organizational Citizenship Behavior

Abstract

This chapter will explore how training and development programs contribute to increased motivation to engage in prosocial organizational behaviors or organizational citizenship behaviors (OCBs). OCB refers to behaviors outside of an employee's core role that he or she performs for the benefit of an organization or other organizational members. While organizations have a considerable interest in increasing the motivation of employees to exhibit OCB, OCB may not be recognized by an organization's performance measurement system. Research has attempted to define predictors of OCB, such as personality traits, employee attitudes, and leadership behaviors. Potential motivations behind OCB will be explored, as well as adult learning theories that are most likely to promote OCB. In addition, this chapter will provide recommendations for the design of training and development with the goal of encouraging OCB and reducing counterproductive work behaviors (CWB).