A Conceptual Framework Proposal for Digital Maturity Assessment and Sustainability for Municipalities

Abstract

Digital maturity, which emerges as evaluating the digitalization level of businesses and municipalities and guiding them for the digital transformation process, is a very comprehensive concept that has been emphasized in the literature recently. This study provides a conceptual model for assessing the digital maturity of a municipality and analyzing the relationship between digital maturity and the sustainability of the municipality. The study proposes parameters from literature and customizes them based on specifications to determine different dimensions of municipality digital maturity and develops hypotheses to assess digital maturity dimensions and sustainability relations for a city or municipality. The study is also aiming to create a reliable and tested conceptual framework for the assessment of municipal digital maturity and the relationship between this maturity level and the sustainability of the municipality.