Artificial Intelligence Technologies

Abstract

This chapter aims to contribute to the understanding of how artificial intelligence (AI) technologies can promote increased business revenues, cost reductions, and enhanced customer experience, as well as society´s well-being in a sustainable way. However, these AI benefits also come with risks and challenges concerning organizations, the environment, customers, and society, which need further investigation. This chapter also examines and discusses how AI can either enable or inhibit the delivery of the goals recognized in the UN 2030 Agenda for Sustainable Business Models Development. In this chapter, the authors conduct a bibliometric review of the emerging literature on artificial intelligence (AI) technologies implications on sustainable business models (SBM), in the perspective of Sustainable Development Goals (SDGs) and investigate research spanning the areas of AI, and SDGs within the economic group. The authors examine an effective sample of 69 publications from 49 different journals, 225 different institutions, and 47 different countries. On the basis of the bibliometric analysis, this study selected the most significant published sources and examined the changes that have occurred in the conceptual framework of AI and SBM in light of SDGs research. This chapter makes some significant contributions to the literature by presenting a detailed bibliometric analysis of the research on the impacts of AI on SBM, enhancing the understanding of the knowledge structure of this research topic and helping to identify key knowledge gaps and future challenges.