Affiliation:
1. Southeast Missouri State University, USA
Abstract
As chatbot technology has advanced significantly over the past few years, it has become more and more prevalent in higher education. Chatbots can simulate human communication and engage in natural conversations. Universities and colleges use chatbots to streamline enrollment and create a virtual “one-stop-shop” for queries. In the meantime, students discovered with excitement that chatbots can help them complete homework assignments. Academic integrity has become a growing concern with students' increasing reliance on chatbots. This chapter summarizes the history of chatbots, discusses the current state of the technology, examines their limitations, and investigates how chatbots can be applied as useful administrative, academic, and pedagogical tools in higher education.
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