The Potential Impact of Chatbots on Student Engagement and Learning Outcomes

Abstract

Emerging technologies such as Chatbots are redefining communication, engagement, and outcomes in the digital space in contemporary times. Academic institutions are now left behind as the majority of students who are Gen Z feel comfortable in this space, thus leaving the institutions of higher learning with no choice but to embrace these technologies to improve students' engagement and lead to a better learning outcome. However, despite its myriads of potentials, there are also consequences. It is based on this premise that this chapter will examine the usage of chatbots on students' engagement and learning outcomes by taking into perspective its potentials and consequences. Vygostsky's sociocultural theory and the Ranganathan law of library science will underpin this chapter. The chapter is expected to contribute to practice, society, policy, and theory based on the conceptual model that would be developed.