Supply Chains and Artificial Intelligence Chatbots

Abstract

Logistics and supply chain operations are becoming increasingly complex and costly, requiring businesses to streamline their processes in order to remain competitive and profitable. Leveraging chatbots to automate and optimize supply chain operations is becoming an increasingly popular solution for businesses looking to improve their operations. Overall, leveraging chatbots to streamline logistics and supply chain operations can provide businesses with a number of benefits. Chatbots can reduce costs associated with manual labour, automate certain processes, and streamline communication between customers and suppliers. By leveraging chatbots, businesses can improve their operations and stay competitive in the market. This paper attempts to analyse the application of the artificial intelligence chatbots in supply chain management. This study can be used by researchers and practitioners in supply chain management.