Change Management and Cybersecurity in Healthcare

Abstract

Two central problems in change management are the lack of attention to human factors (e.g., fatigue, human error, communication breakdowns, staffing issues, workload and stress, ergonomics, organizational factors, compliance and procedures, teamwork and collaboration, and inadequate training) and cybersecurity issues. Data shows that 62.7% of adverse effects affected patients, and healthcare professionals contributed 71.7% of the effects, with communication and protocol issues being related to the damage caused. A literature review and content analysis show the overall findings of prioritizing human factors engineering and cybersecurity concerns in their change management processes to mitigate risks and ensure patient safety. Overall, this research contributes to the fields of cybersecurity leadership and healthcare by raising awareness of the critical issues that must be addressed in change management and highlighting the need for healthcare organizations to prioritize human factors engineering and cybersecurity in their change management processes.