A Strategic Framework of Workplace Cyberbullying Intervention for Health Organisations

Abstract

Workplace cyberbullying has become an emerging issue in health organisations, which has negative impacts on health professionals' performance and well-being. A growing body of intervention strategies have been proposed by legal and human resources professionals for guiding managerial practice. However, limited efforts are paid to synthesise diverse measures for a systematic understanding of intervention strategies. To close this gap, this study conducts a content analysis of 50 articles containing professional opinions and a strategic framework is produced. Education, policies, procedures, and organisational changes are highlighted as the four intervention strategies for health organisations, and detailed components are presented for each strategy's implementation. Pragmatically, this study facilitates health organisation managers to understand and implement the systematic intervention of workplace cyberbullying. For researchers, this framework provides them with directions for examining how workplace cyberbullying can be addressed effectively by the presented strategies.