Affiliation:
1. Majan University College, Oman
2. University of Technology and Applied Science, Oman
Abstract
The evolution of the higher education sector, especially during the COVID-19 pandemic, pinpointed the necessity for agility and innovation in performing the increased load in administrative duties. Artificial intelligence (AI) showed up as a prominent solution for higher education institutions (HEI). This chapter explores AI's potential in administrative functions like scheduling, library services, enrollment, and others, acknowledging the benefits and highlighting challenges such as stakeholder participation, lack of knowledge, privacy concerns, and budgetary limitations. It promotes a holistic, phased approach to AI integration, underscoring strong leadership, clear vision, and collaboration for successful adoption and enhancing educational quality.