Implementing and Managing Public Library Networks, Connectivity, and Partnerships to Promote E-Government Access and Education

Abstract

This chapter explores the implementation and management issues faced by public libraries in the provision of e-government access and education to their patrons and communities. Due to a complex set of factors – policy decisions, widespread trust of libraries, and a lack of social institutions that play similar roles – public libraries now stand as the social guarantor of public access to and education about e-government in the United States. Drawing from data collected through a 2009 national survey of public libraries, a 2009 series of site visits of public libraries, and previous research by the authors, this chapter examines the challenges of implementing public library networks and connectivity to support e-government access and education, as well as the numerous management issues raised by providing these services. The primary focus of this chapter is examining the dual role of public libraries as providers of public Internet access and education and as partners with government agencies to collaborate effectively in the provision of e-government.