Assessing E-Government Success Strategies using Internet Search Data

Abstract

Evaluating e-government programs can be a challenging task. While determining program features and capacity are relatively straightforward processes, exploring the more dynamic nature of citizen response to e-government is difficult. Fortunately, recent advances in Internet search technology offer researchers new opportunities to address these research questions. Innovations, such as Google Trends and Google Insights for Search, have made longitudinal data on Internet searches accessible to scholars. The availability of this data opens a number of possible research avenues regarding e-government.