Affiliation:
1. Columbia University, USA
Abstract
An effective means of achieving a high degree of interactivity and instructor immediacy in an online course is through the use of synchronous online webinars, herein referred to as live sessions. This chapter outlines the philosophy, techniques, and affordances contained within the School of Professional Studies (SPS) at Columbia University's model for online course support. Of paramount importance to the SPS model is a strong technical support system and a series of replicable class procedures and processes that draw on the strengths of SPS's webinar interfaces and support personnel and on the academic prowess of SPS's instructors. This chapter serves as a practical toolkit of strategies and best practices, with wide potential for implementation, regardless of program size or budget. The authors discuss SPS's model and technologies, some common issues and solutions, and SPS's overarching philosophy. Finally, this chapter offers alternatives for schools with differing needs or constraints, with the core goal of increasing instructor immediacy and fostering student interactivity.
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