Criteria for Assessing the Success of E-Government Projects

Abstract

In this chapter, the authors examine the criteria to use in assessing the success of e-government projects. Through an empirical enquiry based on case studies of e-government projects by Tunisian government agencies, they found that the interviewees distinguish between the project management success and the success of the deliverable. This empirical enquiry also revealed that the interviewees have made an emphasis on the success of the products delivered while the success of the project management process was relegated to a second order. The findings are used to propose a grid of the metrics to assess the success of e-government projects.