Affiliation:
1. Federal University of Rio de Janeiro (UFRJ), Brazil
2. Federal University of the State of Rio de Janeiro (UNIRIO), Brazil
Abstract
Over the last decade, governments around the word have made substantial investments in e-government initiatives with the aim of improving the efficiency and effectiveness of public services. While some of these initiatives are aimed at improving tax collection and reducing running costs, the main benefits that they provide are intangibles such as greater taxpayer satisfaction and increased transparency in government decisions. This chapter presents a method to analyse e-government initiatives. The method takes into consideration that these initiatives are frequently comprised of several projects that are divided into a number of subprojects. Moreover, it evaluates e-government initiatives through a balanced view of the tangible and intangible benefits they provide. All of this is made clear with the support of a real-world inspired example.
Reference39 articles.
1. A general framework for e-government: Definition maturity challenges, opportunities, and success.;T.Almarabeh;European Journal of Scientific Research,2010
2. Amadi-Echendu, J. E., Willett, R., Brown, K., Hope, T., Lee, J., & Mathew, J. … Yang, B.-S. (2010). What Is Engineering Asset Management? In J. E. Amadi-Echendu, K. Brown, R. Willett, & J. Mathew (Eds.), Definitions, Concepts and Scope of Engineering Asset Management (pp. 3–16). Springer London. Retrieved from http://link.springer.com/chapter/10.1007/978-1-84996-178-3_1
3. Rethinking E-Government Performance Assessment from a Citizen Perspective.;A. F.Barbosa;Public Administration,2013
4. E-Commerce and V-Business
5. Budakova, Dakovski, & Lyudmil. (2013). The intelligent virtual agents - a new interface to the computer. Saarbrücken: LAP LAMBERT Academic Publishing.
Cited by
4 articles.
订阅此论文施引文献
订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. The effects of industry 4.0 on productivity: A scientific mapping study;Technology in Society;2023-11
2. From E-Governance to Smart Governance: Policy Lessons for the UAE;Global Encyclopedia of Public Administration, Public Policy, and Governance;2022
3. From E-Governance to Smart Governance: Policy Lessons for the UAE;Global Encyclopedia of Public Administration, Public Policy, and Governance;2018
4. From E-Governance to Smart Governance: Policy Lessons for the UAE;Global Encyclopedia of Public Administration, Public Policy, and Governance;2016