Affiliation:
1. Aligarh Muslim University, India
Abstract
This chapter examines users' opinion regarding various aspects of ICT-based services and facilities provided by the Maulana Azad Library, Aligarh Muslim University, India. The authors used a quantitative study based on the survey method along with the questionnaire as a tool for data collection. Statistical Package for Social Sciences (SPSS) was used for analysis and interpretation of 278 selected questionnaires. Findings of the study reveal a majority of respondents are satisfied with ICT-based services and facilities offered by the library. However, most of the respondents have reported that it is essential to improve the quality of ICT facilities like the speed of Internet connection, scanner facility, and photocopy facility. They also cited a need to increase the number of printing machines. The findings also show that users have a positive attitude towards ICT tools which are used by the library such as various Social Networking Sites (SNSs), e-mail, blogs, etc. for spreading quick information.
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